ProBook 450 G6 = no 1920x1080???!!!!

[jiggysmb]

I have been trying everything but it seems there is no way to get 1920x1080 on my new G6? My G5 had this option so I am dumbfounded the newer laptop does not have the resolution. When I plug in my external monitor it show the option for both LCDs but when I unplug the option disappears for my internal LCD. Can anyone help me get 1920x1080 on my internal LCD?

[Dragon-Fur]

@jiggysmb 

What you get depends on what you purchased.

The 1920 x 1080 display option is apparently available - like many Probooks, different options are supported.

HP ProBook 450 G6 Notebook PC Specifications

Display

Specification	Description
Internal	Non-touch 39.6 cm (15.6 in) diagonal HD SVA eDP anti-glare LED-backlit Ultraslim, 220 cd/m², 67% sRGB for two WLAN antennas (1366 x 768) 39.6 cm (15.6 in) diagonal HD SVA eDP anti-glare LED-backlit Ultraslim, 220 cd/m2, 67% sRGB for HD camera and one WLAN antenna (1366 x 768) 39.6 cm (15.6 in) diagonal HD SVA eDP anti-glare LED-backlit Ultraslim, 220 cd/m2, 67% sRGB for HD camera and two WLAN antennas (1366 x 768) 39.6 cm (15.6 in) diagonal HD SVA eDP anti-glare LED-backlit Ultraslim, 220 cd/m2, 67% sRGB for HD+IR camera and two WLAN antennas (1366 x 768) 39.6 cm (15.6 in) diagonal FHD UWVA eDP anti-glare LED-backlit Ultraslim, 220 cd/m², 67% sRGB for two WLAN antennas (1366 x 768) 39.6 cm (15.6 in) diagonal FHD UWVA eDP anti-glare LED-backlit slim, 220 cd/m2, 67% sRGB for HD camera and one WLAN antenna (1920 x 1080) 39.6 cm (15.6 in) diagonal FHD UWVA eDP anti-glare LED-backlit slim, 220 cd/m2, 67% sRGB for HD+IR camera and two WLAN antennas (1920 x 1080) 39.6 cm (15.6 in) diagonal FHD UWVA eDP anti-glare LED-backlit slim, 220 cd/m2, 67% sRGB for two WLAN antennas (1920 x 1080) Touch 39.6 cm (15.6 in) diagonal HD SVA eDP anti-glare LED-backlit slim touch screen, 220 cd/m2, 67% sRGB for HD camera and two WLAN antennas (1366 x 768) note: Sold separately or as an optional feature. note: High-definition (HD) content is required to view high definition images. Resolutions are dependent upon monitor capability, and resolution and color depth settings.
HDMI	Supports resolutions up to 4K at 60 Hz

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HP ProBook 450 G6 Notebook PC

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[jiggysmb]

The odd thing is the specs for my model show 1920x1080. The laptop also will go into that resolution when an external monitor is attached, but reverts to a lower resolution when stand alone.

[Dragon-Fur]

@jiggysmb 

All I have is your model series name - there are nearly 370 models in the group.

Product Number?

Finding your Product Name, Product Number, or Serial Number

Please do NOT post the serial number.

Which Windows 10 build / version are you running?

Are your software and drivers current?

=============================

General observations based on series:

A quick check shows a number of Software and Driver Updates available within the recent months, including an important BIOS firmware pack released in May 2020.   

In general, it is recommended that both Windows Updates and your HP software and drivers be kept updated. 

Windows "2004" is not yet supported by some platforms - if the OS has been migrated to this version of Windows (build 19041.208), it is possible one or more drivers are not yet supported.  Lack of driver support can hamper operation.  

Having trouble with an Update or driver installation?

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Open Software and Drivers

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Open section "Associated files"

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A small menu / window opens to display the available information for that driver.

Scroll down to find information on "OPERATING SYSTEM(S)" 

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[TryToDoMybest]

Hello

Probook 450 G6 could be built with HD display 1366x768 or FHD disply 1920x1080.

probably you bouth one unit with HD display 1366x768.

Bye

[Dragon-Fur]

@TryToDoMybest 

Yes, t'is true.

Both displays are available options...

Waiting to hear back...

@jiggysmb 

Find the Resolution of the notebook display :

Control Panel > icon view > Administrative Tools

System Information

Open Category > Components > Display

Item:  Resolution

What is the Resolution?

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[jiggysmb]

Thanks for your help.

The model I bought is on amazon as "2019 Newest HP Probook 450 G6 Full HD 1920x1080  Flagship Premium Business Laptop" Specs show " HP ProBook 450 G6 (6QJ33UT#ABA)"

Unfortunately the Resolution in the System Info is 1366x768. My issue is when I plug in a 24" LCD the laptop LCD changes and shows 1920x1080, so why is it cabable of showing 1920x1080 on the internal display when an external monitor is attached but not when the external is absent?

[TryToDoMybest · Accepted solution]

Hello

display in 6QJ33UT#ABA is 1366x768.

When you connect an external monitor , it's windows 10 that try to intorpolate 1920x1080 to a 1366x768 monitor, but the real LCD native resolution is 1366x768.

I can ask Amazon to take back the notebook is they wrote it's 1920x1080 LCD.

bye

bye