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‎06-14-2020 04:05 AM

HP Recommended
Product: EliteBook Folio 1040 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi,

I just bought a HP EliteDisplay S14 portable monitor to connect to my HP EliteBook Folio 1040 G3 laptop. While connecting using the USB -C to USBC C cable furnished with the portable monitor, I get the following error message on the portable monitor:

Check the video cable and video source

 

On the Laptop, a Windows 10 message refers to the following potential issue:

The device or dongle you connected to has new features for USB-C that your PC (or phone) doesn’t support

 

Can someone please help? I did all potential update on Win 10/HP Support/Driver dowload for the portable monitor. 

Thanks

 

1 REPLY 1

‎06-14-2020 02:00 PM

HP Recommended

Hello

 

USB-C port of 1040 G3 is a basic port. it means it's like a USB 3.0 but with USB-C connector. so there is not DisplayPort video signal and HP EliteDisplay S14 coundlt work with that port.

 

bye

 

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