Problem in i2c hid device(code 10)>touchscreen doesn't work

[Alzahraa]

Hi. I have a problem in i2c hid device(code 10).

Therefore, the touchscreen doesn't work. Also, in the device specifications, it is written that no pen or touch input is available! I have updated all device drivers, updated BIOS, uninstalled, reinstalled, disabled, re-enabled, and still not working, still the same error. , so please do not suggest that. 🙂

Windows version: 1803

please help me.

[A4Apollo]

Hey there! @Alzahraa, Thanks for stopping by the HP Support Forums!

Don't worry I'll try to help you out. Let me ask you a few questions in order to assist you better.

Did you make any hardware or software changes on your PC?

Is the touchscreen working in BIOS?

Were there any recent windows update on the PC?

Excellent description and a great diagnosis done. It is greatly appreciated.

I know the steps look long enough, but it's worth a try to fix the issue.

Try updating the BIOS and touchscreen firmware on the PC and check if it helps.

Update the BIOS using this link. Click Here

Also, update the touchscreen firmware using this link. Click Here

You can update other drivers on the PC using the HP support assistant.

Refer this article to know more information about using the HP support assistant.

Try few steps recommended below.

The Windows troubleshooting tool could be the quick and easy fix to any problem with your touchscreen.

Do a system search for troubleshooting and select the relevant result. In the new window, click View all from the left-hand menu. From the list that appears, click Hardware and Devices.

Click Next and run the wizard through. The tool will automatically detect issues and then repair them. However, it’s by no means comprehensive and you may need to carry on reading.

In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labelled HID-compliant touch screen, or similar. Right-click the touchscreen device.
If the option to enable the device is included in the menu, click Enable.

Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labelled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touchscreen driver.

Also, try the steps recommended below.

Go into Device Manager - Select Universal Serial Bus Controllers - Select Generic USB Hub Properties -(Under POWER tab: the one that  has "HID-compliant Device 100mA" attached) Power Management - UNCHECK-"Allow the computer to turn off this device to save power"

If you have problems or not sure if it the correct HID-compliant Device, just look under the Driver Details and hit the drop down box to scroll through all those different labels until it clearly says "Touchscreen" under "Bus Reported Device Description"

Refer this article to further troubleshoot touchscreen issues with your PC. Click Here

If the issue still persists after trying out the steps, try running a touchscreen diagnostics test on your PC and check if the PC is functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this works!

I hope you have a great day! 🙂

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