Problem regarding camera

[Kunal_ranjan]

Hello

I am using HP 14-r004tu notebook PC (energy star). My PC inbuilt camera (HP Truevision HD) not working.

Whenever I open the camera it shows error To get started, connect a camera. Cyberlink YouCam5 also not able to connect to HP Truevision HD.

I have already tried HP PCs-Webcam troubleshoot provided in PCs webcam troubleshoot. Apart from this, I also forcefully uninstalled the HP Truevision HD  software from  device manager and restarted the device but no improvement. 

Please, anyone can help me???

[The_Fossette]

@Kunal_ranjan

I reviewed your post and I understand that the webcam is not working on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

When was the last time the webcam was working fine?

Meanwhile, I recommend you follow the steps in the below article and run a test on the webcam to make sure whether it is a hardware or a software issue.

https://support.hp.com/in-en/document/c03467259

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Kunal_ranjan]

Thank you for reply.

I performed a run using the component test on the webcam.

Below is my result.

Type                               Instance                                        Action Needed          Result

Webcam Test           HP Truevision HD                          More info                     Passed
Webcam Test            CyberLink Webcam Splitter      -----------                   FAILED 

Please let me know, what to do next??

[The_Fossette]

@Kunal_ranjan

It looks like the webcam test failed. I recommend you contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Kunal_ranjan]

The test for default webcam driver which is HP Truevision HD, passed. But the CyberLink splitter (just add-ons for the webcam) test was failed. 

Is it a hardware or software problem??

[The_Fossette]

@Kunal_ranjan

If the webcam test didn't return any error then it confirms that the webcam is working fine and it is a software issue. However, I recommend you contact support and they will be able to take remote of your computer and check this for you.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe