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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Problem with ATI Mobility Radeon HD 5650

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04-28-2019 11:06 AM
Hello! The HP Pavilion dv6 3125er has a problem ... when I turn on the computer, the system does not see the ATI Mobility Radeon HD 5650 graphics card, but after a reboot, it is detected and everything works fine. What could be the problem?
04-29-2019 03:55 PM
@Dynamix I suggest you run a hardware test on the device to identify the issue and we can use the same to resolve it:
- Hold the power button for at least five seconds to turn off the computer.
- Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
- On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
- Click Extensive Test.
- Click Run once, or Loop until error.
- While the test is running, the time remaining and test result for each component display on the screen.
- If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE
(By the end of this article all the issues should be resolved)
Keep us posted,
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Riddle_Decipher
I am an HP Employee
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