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HP Recommended
HP Pavilion dv6 3125-er
Microsoft Windows 7 (64-bit)

Hello! The HP Pavilion dv6 3125er has a problem ... when I turn on the computer, the system does not see the ATI Mobility Radeon HD 5650 graphics card, but after a reboot, it is detected and everything works fine. What could be the problem?

1 REPLY 1
HP Recommended

@Dynamix I suggest you run a hardware test on the device to identify the issue and we can use the same to resolve it:

  • Hold the power button for at least five seconds to turn off the computer.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.
  • Click Extensive Test.
  • Click Run once, or Loop until error.
  • While the test is running, the time remaining and test result for each component display on the screen.
  • If a component fails a test, write down the failure ID (24-digit code) for when you respond back to us.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

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Riddle_Decipher
I am an HP Employee


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