Problem with Intel control panel

[matt200]

Hello everyone,

I have a problem with my HP Laptop 15-bs010nl. I have recently refreshed it because it got too slow because of different system upgrades. Since then I have not been able to open the Intel control panel (it appears the loading screen but not the panel) so I can't modify the settings of the integrated graphics card. I've already tried to reinstall the intel's drivers and I've also contacted the intel's support with no results. After that I tried to refreshed it again with no results. So I hope you will be able to help me. 

PS. I apologize for my not brilliant English😅

[Echo_Lake]

@matt200
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

• Open the Device Manager.
• Expand the Display Adapters section.
• Find the Intel Graphics Driver. The driver can also be called the Intel® Graphics Media Accelerator Driver (Intel® GMA Driver).
• Right-click the Intel Graphics Driver and select Uninstall.
• Select the checkbox Delete the driver software for this device.
• The system must go through a restart to complete the uninstall process.
• Install Intel High-Definition (HD) Graphics Driver from here  This should fix the issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.