Problem with ScreenTouch with Windows 10

[CF19MO]

Hi everyone,

My problem is with my touchscreen, is not working.

This problem star when I installed Windows 10.

I search in some web pages to fixed but I can not find anything.

Did someone have the same problem?

Do I have to change to Windows 8.1? and If i have to, how can i do it?

[praveen196]

@CF19MO Welcome to HP Community!

I understand that you are facing issues with the touchscreen.

I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

Attempt to run a test using the HP hardware diagnostic tool, 

If it doesn't work on BIOS or the diagnostics tool either,  

it's a hardware failure and you may need to Contact HP to set up a hardware repair service. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[War-Troll]

You guys aren't updating software fast enough for these older systems to handle UEFI & TPM's fast enough(what you call BIOS now). Which everyone is being forced into now. My touchscreen completely disappeared because of it as well, with a newer system(2016), already win10.

[praveen196]

@War-Troll

I understand your concerns.

In that case, I would suggets you perform the system reset.

Windows 10 has a reset feature that repairs your computer by reinstalling the operating system. This feature is recommended for recovery because it reinstalls Windows 10 while either preserving your personal data and customizations or removing all your personal data.

You have a choice of two methods to reset your computer.

• If Windows 10 loads correctly, see the section titled Perform a Windows 10 system reset in Windows in this document.

• If Windows 10 does not start correctly, see the section titled Perform a Windows 10 system reset through Windows Recovery Environment in this document.

Have a nice day!!