Problem with cursor on screen going crazy

[relobo]

My cursor on my Envy is going crazy.  I can't highlight anything or click on anything because it keeps moving on the screen.  I have the touchscreen function turned off and I turned off my wireless mouse that I normally use.  What should I do?

[asmita6658]

@relobo

Greetings and Welcome to the HP Support Community. 

Don't worry, I'm here to help! To better assist you - What's the exact model name of the computer? Refer to this link for steps to find the product details. (Ensure not to share the serial number, email, phone number, etc.)

Let's try these steps -

1) Right click on the start or Windows icon and open the "Device Manager".
2) Expand the "Mice and other pointing devices".
3) Right click on the "Synaptics TouchPad".
4) Click on uninstall and restart the computer. 

Download and install the Synaptics TouchPad Driver at the HP Software and driver download web page. Once installed, run the TouchPad program and adjust the sensitivity settings to your preference.

Also, try updating the computer -

Step 1 Windows Updates troubleshooter -

Click on this link to run Windows Updates troubleshooter.

Step 2 Windows Updates - 

1) In the search box, type and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 3 HP Support Assistant Updates - 

1) In the search box, type and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 
 

Hope this helps!

Let me know how that goes.

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