Problem with display software

[Chaosu]

Helo!

I found a problem with the screen refresh rate
My laptop has a display with a 144hz refresh rate
But Windows used integrated Intel iris with 60hz refresh rate
i can't switch it

because if i turn off iris windows will use the "windows basic render driver"

even if i will switch on my rtx 3050 in nvidia control panel

i will have 4 fps

i also can't enter the advanced bios settings, where i could switch a display to nvidia card

what i need to do that switched my display to 144hz

[Anand_Andy]

Hi @Chaosu 

Welcome to the HP Support Community. 

I'd like to help!

I understand that you are facing an issue with the display refresh rate settings, so please try these steps to fix the issue.

Search for and open Display settings. You can also right-click the desktop and open the Display settings. Scroll down and click Advanced display settings. In the Display adapter properties, click Display adapter properties.

Click on the Monitor tab to adjust the Screen Refresh Rate from the drop-down menu. 

If the issue still persists, try reinstalling the driver - 

1) In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
2) In Device Manager, expand Display Adapter. 
3) Right-click on the Display Adapter, and then select Uninstall device > Delete the driver software for this device check box > Uninstall.
4) Restart the computer. 

Also, try updating the computer using these steps -

Step 1 Windows Updates - 

1) In the search box, type, and open Windows Updates. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer. 

Step 2 HP Support Assistant Updates - 

1) In the search box, type, and open HP Support Assistant. 
2) Check for updates. 
3) If the updates are available, click on install and restart the computer.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day

[Chaosu]

Hello!
it doesn't help
i bought this laptop on 04-June-2022
i changed ssd to 512 gb

i downloaded Win11 from microsoft/dowloads 

i installed drivers from hp support/software & drivers

i deleted "pnp display" in device manager and when i restart my laptop, it installed automatically

how can i enter to the avanced bios settings to try to switch my main video card to nvidia?
or do you have more suggestions

[Anand_Andy]

@Chaosu,

Thank you for your response.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!