Problem with my Notebook

[Obi98]

i have problem with my Laptop , The screen geting black , and it was not the first time , before i used this methode , i take the buttery out , and i turn off the Laptop , and than i click on the power 1min , and finally turn on the Laptop . And it was working . But now it's not ..

i hope you can help me to fix this problem

and i Thank you very much

[sandytechy20]

@Obi98

Welcome to HP support community.

Reset a laptop 

1. Turn off the computer.

2. Remove the computer from any port replicator or docking station.

3. Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.

4. Unplug the AC adapter from the computer.

5. Remove the battery from the battery compartment.

6. With the battery and power cord unplugged, press and hold the Power button for about 15 seconds to drain any residual electrical charge from the capacitors.

7. Insert the battery and plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.

8. Press the Power button to turn on the computer.

   The computer starts normally or a startup menu opens.

9. If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.

You can refer this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.