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HP Recommended
HP Pavilion Gaming - 15-dk0023ur
Microsoft Windows 10 (64-bit)

Hi all, I recently reinstalled Windows Enterprise version 1809. After installing drivers on intel card no full rgb with black color (example in screenshot). It looks like limited. Tried everything, I put all kinds of drivers + and used intel control panel. From the video card on the monitor via hdmi the problem remains the same. Can you tell me what it's related to? Thank you. (I don't know if the screenshot show color as I do, but I hope the problem is clear)

Screenshot_1.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@S1LENCE

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. After reading your post I did go through the Software and drivers for HP Pavilion Gaming - 15-dk0023ur and found out drivers are limited for this OS. 

Workaround:- Try installing Windows 10 or 11OS instead Windows Enterprise version OS> 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

UPDATED: color shows well when using an intel graphics card (630 graphics). When I connect to the monitor via hdmi the 1650 graphics card starts working and the color problem returns.
*The drivers are the latest as well as the nvidia control panel (all the settings are correct)

HP Recommended

@S1LENCE

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. After reading your post I did go through the Software and drivers for HP Pavilion Gaming - 15-dk0023ur and found out drivers are limited for this OS. 

Workaround:- Try installing Windows 10 or 11OS instead Windows Enterprise version OS> 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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