Problem with setting the screen resolution

[_Neo_]

Good day, faced with the following problem. After reinstalling Windows 7 Ultimate, I can't set the quality to 1366x768. The maximum quality I can deliver is 1024x768. I tried downloading drivers from the official HP website, wrote to AMD support (didn't really help), put the Windows 7 build in the hope that there would be the necessary pre-installed drivers. None of these methods helped. Maybe someone has already faced this problem? Help.

[ub6424]

Hello @_Neo_ 

Sorry to hear that you are having problems ... 

(1) Update graphics driver

AMD/Intel Switchable High-Definition (HD) Graphics Driver

8.15.10.2476 Rev.

84.9 MB

Nov 18, 2011

Download

(2) Reboot and test again ...

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️ 

[_Neo_]

Unfortunately, when installing the driver, the system gives an "Error: This system does not meet the minimum requirements for software installation." Do I need an internet connection to install this driver?

[ub6424]

Hello @_Neo_ 

---

@_Neo_ wrote:

Unfortunately, when installing the driver, the system gives an "Error: This system does not meet the minimum requirements for software installation." Do I need an internet connection to install this driver?

---

No, this is standalone offline setup.

(1) Try again (one will work !)

AMD High-Definition Graphics Driver

8.882.2.3000

339.0 MB

Nov 18, 2011

Download

Intel High-Definition (HD) Graphics Driver

8.15.10.2291

64.9 MB

Sep 16, 2011

Download

(2) Please send me a screenshot of GPU-Z

https://www.techpowerup.com/gpuz/

Download:

https://us4-dl.techpowerup.com/files/YK2YllMWPylbttAaBb93rw/1656932968/GPU-Z.2.46.0.exe

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[_Neo_]

AMDIntelIntelAMD

None of the drivers helped solve the problem. When installing "AMD High-Definition Graphics Driver 8.882.2.3000 339.0 MB Nov 18, 2011" at the end asks to restart the laptop, after which it freezes on the Microsoft logo. Screenshots of the system with GPU-Z are attached above.

[ub6424]

Hello @_Neo_ 

All 3 drivers are official and provided by HP.

(1) Please send screenshots of your device manager <graphics adapter> list.

(2) Are there any other devices with a yellow exclamation mark ?

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[_Neo_]

This device cannot be started (Code: 10)

With a yellow exclamation mark, there is only '"Other devices"