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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎06-22-2020 07:22 PM

HP Recommended
Product: Pavilion dv9700
Operating System: Microsoft Windows 7 (64-bit)

When turning on the notebook there is no video. The problem is that the video chip has soldering problems, Has anyone had this problem and was able to solve it?

1 REPLY 1

‎06-27-2020 03:23 PM

HP Recommended

@psmancine

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, this sounds like a hardware related issue. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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