Problemi di comunicazione tra MPP2.0 TILT Pen e HP Envy x360 15-fh0002nl

[Daniele_02]

Hello,

On 27/10/2023 I ordered on the HP store site, in addition to the HP Envy x360 15-fh0002nl computer, the MPP2.0 TILT pen as recommended by the computer description.

From what I understand, for small products, hp does not have the serial number in the database used to open warranty repair cases with HP service. Consequently, I hope you can help me.

The problem I am experiencing with the pen is one of interaction with the computer. I only need to bring the pen close to the screen for it to write even without me touching the screen. This problem occurred to me for a while, then it went away and I did not experience it again. Lately, however, it is more frequent and makes it impossible for me to write. I have also tried performing screen calibration for pen or touch input from the control panel, but to no avail.

Could you please help me solve this problem? Thank you

[Irwin6]

Hi @Daniele_02,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your PC/Laptop.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support