Problems with AMD A8-6410 APU with ATI AMD Radeon R5 Graphic... - HP Support Community

N3L148 · ‎04-08-2015

Hi.

I have problems with the graphics card driver Ati Radeon R5. I have a HP 15 - g012dx , from one moment to another , the driver stopped working. I have to disable this driver for the video work properly. I installed the drivers that brings the HP Recovery Manager:
* AMD HD Graphisc Driver:
-version 13.351.1105.1001
-version 13.351.1105.1005

Prove also unsuccessfully with these drivers :
* amd - catalyst- 14.7 - rc3 -windows- aug12
* amd - catalyst- 15.3beta - 64bit - win8.1 - mar20
* sp67327
* sp69615

PLEASE help me to resolve this problem

thanks

-------

DISABLE DRIVER (VIDEO REGULAR)

ACTIVE DRIVER (VIDEO PROBLEMS)

erico · ‎04-09-2015

Install the driver that is available either by download from the HP support portal download section or the HP Recovery manager. You can access the Recovery Manager while logged into Windows or by booting to the usb recovery media you should have created by now.

Try the following HP graphics softpaq version 13.152.1.3000. The HP softpaq will also reinstall the notebook's chipset drivers.

http://ftp.hp.com/pub/softpaq/sp64001-64500/sp64482.exeversion

Do not install drivers from AMD.

If you read the fine print at AMD, you will find that AMD cautions you that it is best to use the notebook manufacturer's drivers.

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N3L148 · ‎04-11-2015

Thank you for your reply.
I downloaded the driver sp64482.exe
It proved to be the " Realtek HD Audio Driver version 13.351.1105.1005"

I tried it with the link you told me , but I routed to another page.
So I downloaded the sp64482.exe from the following links :

** http : //ftp.hp.com/pub/softpaq/sp64001-64500/sp64482.exe

** http : //h20564.www2.hp.com/hpsc/swd/public/detail swItemId = ob_126513_1 # tab -history

(spanish).

...
TITLE : Realtek High -Definition (HD ) Audio Driver

VERSION: 6.0.1.7071 REV: A
DESCRIPTION:
This package Provides the driver for the Realtek High -Definition (HD ) Audio in supported notebook models running a supported That are operating system .

PURPOSE : Recommended
SoftPaq NUMBER: SP64518
EFFECTIVE DATE: December 6, 2013
CATEGORY : Driver - Audio
SSM SUPPORTED : YES
...

The strange thing is that it says SoftPaq NUMBER: SP64518 in the .exe dialog.

Even I do not solve the problem with the video driver.

erico · ‎04-11-2015

Interesting.

Use the HP Recovery Manager and install the AMD graphics driver softpaq that is available there.

You may have to run the installer twice.

The first time remove all and restart the notebook. On the second run install everything. Do not install the Intel graphics driver softpaq.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

N3L148 · ‎04-11-2015

Sorry sir do not understand.

1- you say "remove" the drivers from the Recovery Manager , as I do ? or tell me that I should uninstall the drivers ?

2 - You say do not install the Intel graphics driver softpaq , but my processor is AMD .

I uninstalled and installed the video driver many times without success .

These are the drivers that I have

erico · ‎04-12-2015

@N3L148 wrote:
Sorry sir do not understand.

1- you say "remove" the drivers from the Recovery Manager , as I do ? or tell me that I should uninstall the drivers ? No. I did not say that at all. Read my reply again. I suggested that you install the AMD driver from the recovery manager.

2 - You say do not install the Intel graphics driver softpaq , but my processor is AMD . OK.

I uninstalled and installed the video driver many times without success . Install the first AMD update that you show on the second image that you posted.

These are the drivers that I have

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

N3L148 · ‎04-12-2015

thank you.
I uninstalled and installed these drivers several times without success.
Even the recommendation of the HP support, I made the "restore the system to its original factory state".

the other solution of the HP support is to send the laptop for verification to USA. But I am in Venezuela and shipping is very expensive.
I hope you can help me solve in other ways

erico · ‎04-12-2015

If the factory image recovery and reinstallation of the drivers did help, then sending it in to have warranty repairs made is perhaps the only way to resolve the problem.

Unfortunately, I have no other suggestions for you to try.

I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"

jonajagz · ‎05-09-2017

can u downgrade ur windows to 7?

Problems with AMD A8-6410 APU with ATI AMD Radeon R5 Graphics

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