• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎05-06-2020 12:44 PM

HP Recommended
Product: Pavilion 15-cw1598sa
Operating System: Microsoft Windows 10 (64-bit)

I have HP Pavilion 15-cw1598sa with USB C 3.1 x 2 port.

When I connect a mouse or keyboard via an adapter through the USB C port it works ok.

When I connect a DVI monitor to the HDMI port is works ok.

However,  the laptop does not appear to accept charge through the USB  C port and neither can I operate the monitor through that port.  Is the USB C port not designed to do these operations, but if so, how do I get it to work?

2 REPLIES 2

‎05-06-2020 12:54 PM

HP Recommended

@Esordl 

 

Its specs

 

   https://support.hp.com/au-en/document/c06410523

 

It has

 

     1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port. As you can see this port won't support charging your machine

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎05-06-2020 01:19 PM

HP Recommended

Thank you for your very quick response.

Is this also the reason I cannot use the USB C 3.1 x 2 port to operate the external monitor?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.