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‎11-25-2018 04:52 AM - edited ‎11-25-2018 04:55 AM

HP Recommended
Product: OMEN by HP Laptop 15-dc0xxx
Operating System: Microsoft Windows 10 (64-bit)

Good day! 

Don't want to create a panic but this is kinda urgent. I have this Omen laptop for less than a 4 months and for the second time in last two months I've been having the same issue. My touchpad goes crazy without any reason. The laptop wasn't damaged, it wasn't dropped, smashed, crashed, screamed at. But the same problem seems to be reappearing, my touchpad seems to have mind of it's one, the cursor moves around chaotically by itself and with old drivers it just stops working. I've reinstalled driver multiple times, it doesn't help, I've done everything pretty much everything. Last time said problem just disappeared suddenly, should I wait again for miracle?  Somebody pleeeeease help!! 

5 REPLIES 5

‎11-25-2018 04:59 AM

HP Recommended

Hi

 

Which model is it?

https://support.hp.com/us-en/product/omen-by-hp-15-dc0000-laptop-pc/20329817

and which Windows 10?

Synaptics TouchPad Driver(Windows 10 v1709)

19.5.10.68 Rev.A24.7 MBMay 17, 2018Download
 
Synaptics TouchPad Driver(Windows 10 v1803)
19.5.10.68 Rev.B24.7 MBJul 6, 2018Download
 
Synaptics TouchPad Driver(Windows 10 v1809)
19.5.35.5 Rev.C25.0 MBNov 16, 2018
 Download

 

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‎11-25-2018 05:10 AM

HP Recommended

The laptop model is: 

OMEN by HP - 15-dc0048ur

Windows 10 64x version 10.0.17134

 

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‎11-25-2018 05:39 AM

HP Recommended

Hi

 

The drivers are correct, and I have

v1803   Version    10.0.17134 Build 17134

 

So try the

Synaptics TouchPad Driver(Windows 10 v1803)

19.5.10.68 Rev.B24.7 MBJul 6, 2018
Download
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‎11-25-2018 05:56 AM

HP Recommended

Been there, done that, didn't help

 

 

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‎11-25-2018 08:44 AM

HP Recommended

Hi

 

So can you roll back?

Restore point of 2 weeks ago?

Else warranty issue with HP.

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