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‎07-31-2020 12:38 AM

HP Recommended
Product: Probook 445 G7
Operating System: Microsoft Windows 10 (64-bit)

After a suggested BIOS update to "01.01.04 Rev.A" the webcam stopped working. Now in the system settings there is a "USB BOOT" Webcam, which doesn't work.

The UEFI diagnostic tool says "Connection Test Failed"

Failure ID: GH7PUF-A6LA6M-MFPU3G-Q3C703

 

It seems that there is something wrong with the update file. Can i downgrade the BIOS somehow?

 

PRODUCT ID: 17T34ES

 

Thanks for your help!

3 people had the same question
2 REPLIES 2

‎07-31-2020 01:46 AM

HP Recommended

Downgrading the BIOS did not repair the Webcam. During the first updateI i remember the message: component updatet "Flash erase failed". It seems that the firmware of the webcam would need a update.

 

Any suggestions?

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‎08-01-2020 12:57 AM

HP Recommended

Solution: https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/apps-won-t-recognize-integrate...

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