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HP Recommended
Microsoft Windows 10 (64-bit)

Hi everyone, 

 

I hope you can help me.

My laptop has a black screen and no LED power light on battery or power cable. when I press power button + mute buttons for 15 seconds, nothing happens except le power light gets on for a few seconds but nothing when i press it.

I tried to remove le battery and memory card and reassemble all but no effect.

 

Any suggestions?

 

thank you all

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