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HP Recommended
HP ENVY - 13-ah0002la
Microsoft Windows 11

Que Tal,

 

Tengo una HP ENVY - 13 ah0002la con Windows 11 instalado, trabajo normalmente con una pantalla conectada con un adaptador USB-C a HDMI, no tuve problemas hasta hace una semana, que dejo de funcionar la transmisión de video, me envía este mensaje "Puede que la conexión de la pantalla sea limitada" y asi es, el cable de red, usb y mouse conectados a este adaptador continúan funcionando pero no tengo salida de imagen al televisor.

 

Actualice todos los drivers disponibles en Windows Update y con el HP support assistant pero no he tenido éxito, incluso compre un Adaptador HP USB-C tm to HDMI 2.0 Adapter (S/N [Personal Information Removed])  pero sigue sin funcionar.

 

He leido ya varios post y realizado todas las recomendaciones de actualizaciones de drivers y el problema persiste, Necesito Ayuda.

1 REPLY 1
HP Recommended

Hey @Cibnet ! 

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Or, if you prefer, you can visit the HP Spanish Community (https://h30467.www3.hp.com/). Thank you for your understanding.

Regards,
MayS.

I work on behalf of HP
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