Purchased last model today. Touchscreen? or something critical is faulty.

[LivingB]

Purchased a faulty Chromebook x360 14c today. Can not get any HP support. Automated support will not connect me to a live HP agent. Chrome says this is an HP issue. Possible faulty touchscreen? Very glitchy and opening tons of screens all at once by itself.

[The_Fossette]

@LivingB

I reviewed your post and I understand that the touchscreen is not working correctly and you are unable to connect to the support team.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c03665293

Follow the below steps to reach the HP support team.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[LivingB]

I got a refund from BestBuy, and I had to reorder the replacement online. Since my local BBY store didn't have on and are unable to order a replacement for me, I reordered it for myself at a higher price on BBY's website. Still waiting for it to arrive... Found out that the HP online brochure is incorrect and it is NOT an USI 1.0 stylus compatible Chromebook. So... I will be having to do a second replacement to get one that is. 

[The_Fossette]

@LivingB

I am sorry that you have to place the order again.

I recommend you contact our sales team and they will assist you in ordering the laptop.

Refer to the below link for the contact details and works hours.

http://store.hp.com/

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe