QUESTION ABOUT DISPLAY

[zRdxed]

Hello good day, I want to report that sometimes my laptop screen has some small "freezes" in some parts of it, for example when I am on a web page and I go down with the mouse, the screen mixes up with one part frozen and the other normal. I need urgent help, I have had the new laptop for less than 15 days.

[Nal_NR]

Hi @zRdxed,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it must be to experience screen freezes on a brand-new laptop, especially when you're trying to enjoy a smooth experience. Let’s work on resolving this for you.

• Does this issue happen only on specific applications or websites, or does it occur system-wide?
• Have you installed any updates, software, or drivers since you started using the laptop?
• Are you using an external monitor, or is this issue only with the laptop's built-in screen?

Let's try these steps.

Update Graphics Drivers:

• Open Device Manager, expand Display Adapters, and right-click your GPU (e.g., NVIDIA or Intel). Choose Update Driver > Search automatically for drivers.
• Alternatively, visit the NVIDIA or HP support website to download and install the latest drivers.

Adjust Display Settings:

• Right-click on the desktop, select Display Settings, and ensure the refresh rate is set to the recommended value (e.g., 120Hz or 144Hz for gaming laptops).

Check for Windows Updates:

• Go to Settings > Windows Update and ensure your system is up to date. Install all pending updates and restart the laptop.

Test in Safe Mode:

• Restart your laptop in Safe Mode (press Shift + Restart, select Troubleshoot > Advanced options > Startup Settings > Restart, and choose Safe Mode).
• Observe whether the freezing issue persists. If not, it might be caused by a third-party app or driver conflict.

Run HP Diagnostics:

• Restart your laptop, press Esc repeatedly during boot, and select System Diagnostics. Run a full hardware test, including the graphics card and display.

If these steps don’t resolve the issue, given that the laptop is less than 15 days old, I recommend contacting HP phone support for further assistance. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.