Radeon software problem

[S17benjamin]

Hi there, I have been tinkering with my Radeon Software settings on my Envy X360 and it says that there is a driver update from 19.10.02.13 to 20.4.2. I went ahead and updated it to the recommended version of 20.4.2 but upon restarting the laptop to finish the radeon software install, windows update kicked in and mentioned that it needs to update the AMD graphics driver to OEM settings, and after it was finished doing its windows update, it forced radeon software to downgrade back to 19.10.02.13, the outdated version of drivers, if I am not wrong were from October of last year. I have tried it 3 times and all of the times it did the same thing, even with the recommended software update. It does bother me a little since I use a little Computer Aided Drawing and Designing for my module and it sometimes act weird (as in the panning and rotation sometimes lags a little before responding 5 seconds later). HP support assistant also showed the same thing about AMD OEM graphics driver update after updating the radeon software to 20.4.2.

So, tl;dr, if any experts are out there, mind helping if you are able to update radeon software from 19.10.02.13 to 20.4.2 or is it just HP having bad software management for the radeon software and just reverting my updated drivers to older drivers. As far as I know, 20.4.2 is really stable on quite a lot of the devices using AMD graphics.

[Echo_Lake]

@S17benjamin

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[S17benjamin · Accepted solution]

Hi, thanks for your help. I have already went ahead and disabled a specific display driver update that windows forces me to download after updating the radeon software to 20.4.2. It has since have better optimisations for what I do, after installing the radeon software. Upon close inspection, I realise that the windows display update is trying to download an outdated version of the display driver. I believe this might have to do with OEM's setting for the laptops. Maybe you can look into this and update the windows update choices. Thanks for trying to help anyways.

[Echo_Lake]

@S17benjamin

Thank you for posting back

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

Have a nice day ahead.