Rattling sound from touchpad

[Nico01827278]

Hello,

I recently purchased an HP Pavilion Plus 14 laptop (less than 1 year). I noticed that the trackpad behaves as follows:

The trackpad does not move or make noise in the upper part.

In the lower part (center, left, and right), when I press or tap, the trackpad moves slightly (1-2 mm) and produces a bad clicking sound.

Pressing lightly in the lower area, the pad sinks slightly making that bad sound but functions normally.

I checked another Pavilion Plus 14 with similar specs, and it behaves the same way. I want to confirm if this is normal for this model or if it could indicate a defect.

Thank you for your help.

[Deep_World]

Hi @Nico01827278,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Does the sound occur only when pressing in the lower part of the touchpad, or also during normal tapping/scrolling?
• Is the touchpad performance otherwise unaffected (cursor movement, gestures, clicks)?
• Have you noticed if the sound changes when the laptop is placed on a hard surface versus a softer one?

In the meantime, here are a few troubleshooting steps you can try:

1. Check for Driver Updates – Go to Device Manager > Human Interface Devices and update the touchpad driver. You can also run HP Support Assistant to ensure all drivers and firmware are up to date.
2. Adjust Touchpad Settings – In Windows Settings > Bluetooth & devices > Touchpad, try adjusting sensitivity and click settings to see if the sound changes.
3. Perform a Hard Reset – Shut down the laptop, disconnect the power adapter, and hold the power button for 15 seconds. Then reconnect and restart to refresh hardware connections.
4. Inspect for Physical Play – Gently press around the edges of the touchpad to check if the rattling is consistent or localized.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World