HP Active Pen G3 is connected but not drawing

[Godo95]

Hello Dragon, 

Can you help me as well. I have bought the same HP active pen and it is not working with my HP ENVY 13-ay1000 x360 Convertible. Can you see which pen is compatible with my laptop.

Thank you,

[Dragon-Fur]

@Godo95 

Welcome to the HP Community.

Open

 Maintenance and Service Guide

Page 23

Pen (Zenvo pen with cable):
In natural silver finish                L95614-001
In nightfall black finish              L95615-001
Pen tip (Sunwoda Cadillac)      L04536-001

The database I use to confirm the following information is down (or at least unreachable from my location).

That said, the pens shown here are compatible with several of the 13-ay* models in the series (so very likely yours as well).

Accessories	1MR94AA	HP Pen P.N. 910942-001
Accessories	3J122AA	HP Rechargeable MPP 2.0 Tilt Pen (Black)
Accessories	3J123AA	HP Rechargeable MPP 2.0 Tilt Pen (Silver)

HP Pen Control Application – Available at the Microsoft Store

• Document:  HP Notebook PCs - Configuring the HP Pen Using HP Pen Control Software (Windows 10)
• HP Pen Control – Microsoft Store - Description:  This application allows customization of stylus buttons for HP stylus models – including HP Pen and HP Rechargeable MPP2.0 Tilt Pen.  You can seamlessly switch between stylus button function.  HP Pen, HP Rechargeable MPP2.0 Tilt Pen, and the HP Pen Control application are provided for supported computer models.

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 13-ay1000 x360 Convertible PC 

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