,Re: Windows 11 HID Driver for Touch Screen

[annietcody]

Hi Everyone,

It sounds incredibly frustrating when the HID touch-screen driver on a Windows 11 HP Envy 17-cg1xxx keeps disappearing, especially after you’ve already relied on the old “uninstall and check for hardware changes” trick. Usually the driver is bundled through Windows Update or HP’s own support page, so when it suddenly refuses to return, it feels like you’re chasing something that keeps slipping away. I’ve seen similar cases where people try every fix they can find onstream and still end up stuck with a non-responsive display, so you’re definitely not alone—this problem often comes down to Windows randomly disabling the HID-compliant touch device or a corrupted update that keeps knocking it out!

Thanks!

[Hawks_Eye]

Hi @annietcody,

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing that, annietcody. It’s genuinely frustrating when the HID-compliant touch screen driver keeps vanishing—especially after trying the usual Device Manager refresh tricks. You’ve clearly put in effort already, and I appreciate that.

Let’s walk through a clean recovery path tailored for your HP Envy 17-cg1xxx running Windows 11:

 

Step-by-step actions to restore HID touch screen functionality

1. Check Device Manager for hidden or disabled devices

• Press Win + X > Device Manager
• Expand Human Interface Devices
• Click View > Show hidden devices
• If HID-compliant touch screen appears greyed out or with a warning icon:
  • Right-click > Uninstall device
  • Restart your laptop
  • If it doesn’t reappear, continue with the next steps

2. Re-enable touch screen in BIOS (if applicable)

• Power off your laptop
• Power it on and immediately press F10 repeatedly to enter BIOS
• Navigate to Advanced > Built-in Device Options
• Ensure Touch Screen is enabled
• Save and exit

3. Install latest drivers and firmware from HP
Visit the official HP support page for your model:
HP Envy 17-cg1xxx Drivers
 

Download and install:

• Intel HID Event Filter Driver (under “Driver – Keyboard, Mouse, and Input Devices”)
• BIOS Update (under “BIOS”)
  Restart your system after installation.

4. Run HP’s Diagnose & Fix tool
This tool checks for missing drivers and resets device conflicts.
Download it here:
Diagnose & Fix – HP Support

5. Confirm touch functionality in Windows settings

• Go to Settings > Bluetooth & devices > Touch
• If available, ensure Touch screen is enabled
• Also check Settings > System > Display > Advanced display settings for any touch-related options

Let me know how the system responds after these steps. If the touch screen still doesn’t return, we can explore alternate input options or deeper diagnostics. You’re doing everything right by staying proactive.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye