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Anj35
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Re: black screen

HP Recommended

HP Laptop Notebook 15.6" HD Touch Display 15-bs060wm.

I have Windows10

The screen flickers or goes completely black. I check my brightness (100%), contract is off, and I checked for updates as well. I even followed an HP tutorial,  https://www.youtube.com/watch?v=FfkOlNfTgCU , I removed my battery and pushed the power button for 15 seconds. I am still having an issue. I am currently shining a flashlight on my screen to type this message. (It helps.)

I tried the troubleshoot assistant before writing this message.

 

Thank you for my time.

 

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Anj35
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Your* time.

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The_Fossette
HP Support Agent
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HP Recommended

@Anj35

 

Thank you for the information.

 

I recommend you boot to BIOS and check whether you are able to duplicate the issue in the BIOS screen as well.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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