what I found is that you go to the HP website support and use the virtual bot to find your bios update. However, in my case there was no longer a link to update the bios. It was obsolete. too old. the bios was at 7.03 and the newest was 7.16 and the video card required at least an 8 to operate. The motherboard would need to be replaced with a newer chipset to support the same cpu and the newer graphics card. HP is proprietary, meaning everything has to match or it won't work. So I ended up building my own pc at newegg.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".