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‎05-18-2018 07:17 AM

HP Recommended
Product: HP Notebook - 15-bw096au
Operating System: Microsoft Windows 7 (64-bit)

Hi

 

I uploaded my drivers but i see this message everytime i start the laptop.

i have rebooted laptop many times but still it shows

 

Capturedfvb.PNG

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-19-2018 07:42 AM

HP Recommended

@Santhire

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your notebook gives this error message everytime you start your notebook,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Have you attempted any steps on your own before posting on the HP Forums?

 

Here are few steps we could try to resolve the issue:

  • Open Run command and type 'services.msc' then press Enter.
  • Now search for AMD External Events Utility and double click on it.
  • Then go to Startup Type & choose Disabled
  • Apply & OK

Also, you could try these 

  1. Start Device Manager. To do this, press and hold (or right-click) the lower-left corner of the desktop, and then select Device Manager.
  2. Locate and right-click the AMD display Adapter and then select Properties.
  3. Select the Driver tab, and then select Roll Back Driver.
  4. Restart & have a check.

Let me know how this goes,

Have a great day 🙂

Cheers 🙂

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-19-2018 07:42 AM

HP Recommended

@Santhire

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand, your notebook gives this error message everytime you start your notebook,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Have you attempted any steps on your own before posting on the HP Forums?

 

Here are few steps we could try to resolve the issue:

  • Open Run command and type 'services.msc' then press Enter.
  • Now search for AMD External Events Utility and double click on it.
  • Then go to Startup Type & choose Disabled
  • Apply & OK

Also, you could try these 

  1. Start Device Manager. To do this, press and hold (or right-click) the lower-left corner of the desktop, and then select Device Manager.
  2. Locate and right-click the AMD display Adapter and then select Properties.
  3. Select the Driver tab, and then select Roll Back Driver.
  4. Restart & have a check.

Let me know how this goes,

Have a great day 🙂

Cheers 🙂

Was this reply helpful? Yes No
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