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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Red background white vertical lines

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03-26-2022 05:44 AM
I occasionally have display issues like the picture attached. I do not know what's causing it or how it happens. Sometimes it comes on a few minutes after powering up, sometimes a few hours after, and sometimes not at all.
04-02-2022 02:27 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:
- When was the last time it worked without these issues?
- Have you updated the Graphics and Chipset drivers?
- Have you checked the display on an external monitor?
Let’s try these steps to resolve the problem:
I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting,
If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
04-04-2022 12:56 PM
I didn’t have issues at all until last month (5-6 weeks ago). I then updated my graphics drivers and they stopped until they came back intermittently while having the latest drivers. Now they’re out of date again. It’s not always the same pattern too. The red background with white vertical lines showed up twice now but other patterns appeared like a black back ground with vertical lines on the left side of the screen. These have left what I call “water marks”, even after they’re gone. I think they’ve burned through my screen.
No display issues when the Bios is up but I can still see the “water marks.” The system log shows no data.
04-06-2022 03:11 PM
Thank you for posting back.
I appreciate your efforts to try and resolve the issue.
The last thing I can suggest try and restore the OS back to the factory default, which will isolate whether it’s a software or hardware issue. The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) This document is for Notebook PCs as well.
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee