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17N
New member
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Message 1 of 2
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Reflective dots on screen

HP Recommended
Hp spectre x360 13
Microsoft Windows 10 (64-bit)

My new laptop has suddenly got these strange reflective dots on the screen which can be seen when the sun is shining on it or when it’s on a black screen and they can’t be wiped off and are slightly reflective, I just want to remove them but I can’t find anything about it anywhere

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@17N

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I understand that your HP notebook display is not working correctly, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked without these issues?
  • Have you updated Graphics and Chipset drivers?
  • Have you checked the display on an external monitor?

Let’s try these steps to resolve the problem:

I recommend you attempt to access the BIOS screen by tapping on F10 while the computer is restarting, 

If the issue persists in the BIOS screen which is outside windows, it would confirm a hardware failure.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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