Refund or Change of defective HP Product under warranty

[BB_24]

The issues I am facing are:

1) My laptop has a touch screen, once I turn it off, from then I try multiple times to turn it on. But now the touch screen is not working, at all.

2) The screen display does not remain stable, it blinks and flips automatically. 

3) Another problem I am facing is sometimes it's unable to shut down. I have to make multiple attempts to make it shut down and if still fails then have to make it forceful to switch off.

I updated all the software recommended by the online HP support team. But the problem is still here, if possible I want to replace this PC with another one.

Kind regards

Bhawna

[BeemerBiker]

You may have a real hardware problem or perhaps you just need to do a factory reset

Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the'+'symbol and click the DOWNLOAD button.

If a component fails during the UEFI test then Click here to check warranty

Make sure you have the latest Microsoft Windows updates and have also run the HP support assistant to check for updates.

If there is no component failure then you might want to just do a cloud restore.  Currently, the cloud restore lookup is not working as it does recognized your product ID

I suspect this is a new system and it hasn't gotten completely set up yet for cloud restore.  Yours is not the only system that has a problem looking up the Product ID.  There is a website issue

Try here later

https://d34z73bbtpzgej.cloudfront.net/