cancel
Showing results for 
Search instead for 
Did you mean: 
New member
2 1 0 0
Message 1 of 4
94
Flag Post

Remote desktop taskbar blocked by the taskbar of the local machine

HP Recommended
Envy
Microsoft Windows 10 (64-bit)

I just purchased my 15.6" Envy notebook. When I used Citrix to connect to my work PC remotely and maximized the screen, the taskbar of my local PC blocked the lower portion - the taskbar - of the remote PC. This made working remotely very challenging. Has someone had the similar problem and found a solution? Thanks.

3 REPLIES 3
HP Support Agent
HP Support Agent
20,189 20,148 883 942
Message 2 of 4
Flag Post
HP Recommended

@Caniask

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi Echo_Lake:

 

I purchased the laptop shortly before the end of the year. It's brand new. The operating system came with the laptop. It's Windows 10 Pro 20H2. The Citrix software is Citrix Workspace 2012, which I am also using on an old Toshiba laptop (Windows 10 Home) without problems. There have been no hardware changes. It's an HP Envy Laptop 15-ep0035cl, with Product Number 3E765UA#ABA.

 

Thanks!

 

Reply
0 Kudos
HP Support Agent
HP Support Agent
20,189 20,148 883 942
Message 4 of 4
Flag Post
HP Recommended

@Caniask
Thank you for posting back.
 

Not to worry! As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation