• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
HP Recommended
Pavillion 15-Aw002np
Microsoft Windows 10 (64-bit)

Hello

 

I recently bought a second hand laptop Pavillion 15-Aw0002np. (X0K19EA#AB9)

I bought it cheap because the screen on the top right corner has a black area (dead pixels?).

The screen is not broken, just that area is black.

I believe this has no solution other than replace the screen for a new one.

 

I would like to know the exact part nr. of the screen (mate finish), and where to order it online in EU stores.

Also any video tutorials on replacing it on this Pavillion 15 model series.

 

Thank you very much

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @BJesus

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

 

The display part# is listed on the page# 59 of the Service Guide

 

You may Contact HP in your region regarding the part replacement. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

3 REPLIES 3
HP Recommended

Hi @BJesus

 

Welcome to the HP Support Community. I'd be happy to assist you with the display issue. 

 

The display part# is listed on the page# 59 of the Service Guide

 

You may Contact HP in your region regarding the part replacement. 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

HP Recommended

Thank you very much for your answer.
Can you tell me the difference between them, and wich of them came origianlly with my model.

 

Display panel                                                            Part nr.
15.6 FHD AG SVA 220eDP Slim PF                      798933-006
15.6 HD BV WLED SVAeDPSlimTOP PF              809612-008
15.6 FHD BV UWVA 220 eDP SlimPF                  842463-004
15.6HD BV WLED SVA220 eDPSlim PF              847654-001
15.6 FHD BVUWVA220 eDPSlim TOPPF            848085-001

 

HP Recommended

Hi @BJesus

 

According the product specification, your PC is shipped with 39.6 cm (15.6") diagonal HD SVA BrightView WLED-backlit (1366 x 768). Part# 847654-001.

 

HD is High Definition and FHD is Full High Definition. 

 

Thanks! 

Asmita
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.