Replacement as Problem not resolved

[SamN27]

Have connected with HP service via whatsapp chat, issue was automatic restart and sudden apperance of blue screen.
Have already connected 5 times, but the issue is resolved only for 1 - 2 days and then its recurring.
Whenever I connect, they go through kinda similar steps, but ain't able to resolve it completely forever.
As they said, the issue isn't Hardware so no technician would be provided.
Resolving software issue takes lot of my time.
My laptop is still under warranty. Hence, and Hp service isn't able to resolve it. So, now I need replacement before the warranty ends.
Also, I need quick response on this.

[VikramTheGreat]

Hi @SamN27,

Welcome to the HP Support Community.

Thank you for reaching out. I understand how frustrating it must be to experience recurring automatic restarts and blue screen errors, especially after multiple troubleshooting attempts.
 

At this time, we are unable to offer a replacement in the community. However, I’d like to assist you further in finding a lasting resolution. To proceed, could you please provide the case numbers from your previous interactions with HP Support? This will help us review the troubleshooting history and avoid repeating steps you’ve already tried.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

https://support.hp.com/in-en/document/ish_2039298-1862169-16

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support