Replacement screen not working. Driver issue?

[DanielTStocks]

I have just replaced my old screen as I had cracked it last week.  I followed the official HP youtube video to make sure I did removed and reconnected the various componants correctly.  The new screen does not display anything.  When I turned on the power, the screen changed colour, from the dark black when the power is off to the lighter black you see when the power is on.  I also got some white in the corners at one point.  I am currently using a monitor through the HDMI out, and when I press F4 to change output I get this message: "Your PC can't project to another screen.  Try re-installing the driver or using a different video card.", rather than the single screen/extend/duplicate options which normally come up.  What do I need to do to resolve this?

[praveenbv]

Hi @DanielTStocks, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.