• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-19-2024 06:58 AM

HP Recommended

Hey guys, I was opening Photoshop today and I got an error message regarding my Graphics driver being 2+ years old so Photoshop wasn't going to load. 

 

I tried installing the new bulk driver https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html but got Error #1 saying the current driver was locked and installation was ended. 

 

The Solution: Update your graphics driver, select from this computer, choose the driver from a list. Choose the basic Windows display driver. I had to reboot as my screen wouldn't display on this setting. Then I ran the 990mb file from Intel and it worked! 

 

Best of luck. 

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.