Right hinge broken envy 360

[djb1975]

I bought an HP Envy x360 Convertible September 2021. It's been a pretty solid machine until last night. She went to close it and the right hinge popped. I'm sure it's out of warranty but is it possible to get this fixed? This laptop hasn't not been dropped or mistreated in any way.

There seems to be a loose screw in there too. As you can see, the laptop can no longer be closed at all so any help is greatly appreciated.

Thanks!

[Nal_NR]

Hi @djb1975,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that this is a Hardware issue. However, the support here is limited to software troubleshooting. Since the unit might need repair, I would request you to contact HP Phone support who can schedule a repair as per the warranty and the issue can be fixed.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

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