Rotation Lock greyed out - HP EliteBook x360 1040 G5

[GeorgeGNT]

Product: HP EliteBook x360 1040 G5
OS: Windows 10 (64-bit) - 1903

The Rotation Lock is greyed out, when i turn on Tablet Mode, my keyboard is still responsive and it does not auto rotate when i flip my laptop.

This future worked fine for the 4 months (since March 20, 2019) up to some days ago.

Some days ago, 2 changes made to my Laptop:
1. Motherboard changed by authorized HP Service (on-site)

2. Windows update

Before creating this message I tried to resolve the issue:
- all Drivers have the last HP version
- windows 10 is full updated
- I changed many times the Registry value under: Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation to have the value 1. After reboot, the Registry value returns always to 0.
- In the same Register area, the LastOrientation value is always 0.
- I have tried turning to tent mode and portrait mode, the Rotation Lock in the Action Center is still greyed out, under Settings/System/Display, the rotation lock option is also greyed out.

In Device Manager, there is no any problematic device.

Actually, I have 3 devices under:
Sensors
- HID Sensor Collection V2
- HID Sensor Collection V2
- HID Sensor Collection V2
but, I thing there was 4 devices.

I performed Scan for Hardware changes but no other Device appeared.

Also, I removed the Inter(R) UHD Graphics 620 from Display adapters and I selected the checkbox to delete the driver software for this device.
After reboot, the Rotation Lock still greyed out even after the Inter(R) UHD Graphics 620 driver update.

It's a developer's Laptop and I do not even think of Resetiing my PC and re-installing 2 Visual Studios, many 3rd party Libraries, old compilers, Report tools and Libraries and so on.

What else I can do?

thanks and regards
George

[Bob_Paul]

Hi, did you solve this issue? I have the same problem for more than three months and no solutions yet 😞

[GeorgeGNT]

Hi bob,

the answer is No, but HP replaced my Laptop with a new one which works just fine.

Please check the 'Rotation Lock' as follows:

turn the laptop in Tent mode (or in Tablet mode): then, Rotation Lock will be enabled  and if you turn the laptop from Landscape to Portrait, it would change the screen orientation.

If not, then you have problem.

My old laptop had, in all circumstances, the Rotation Lock grayed and never changes the screen orientation.

regards

George

[Bob_Paul]

Thanks George. Considering that my laptop in less than 6 months old, I'll ask my company to request a new laptop too. I've tried everything and nothing worked.