Rotation lock button disappeared from action centre, Auto Rotation stopped, Keyboard doesnt appear o

[Gralloy]

Seems to be quite a problem going back a few years.  Auto Rotation button missing from Action Centre, was there at one time. The screen doesn't auto-rotate any more.   When screen rotated manually, and in tablet mode, the keyboard doesn't appear.  Have tried everything suggested in the forums with no luck.  OS system up to date as is all software. 

OS Win 10 1903 build 18356.1    AMD AI2-9720P Radeon R7

Has anyone found a solution to this perennial problem?

[KrazyToad]

@Gralloy

Welcome to HP Support Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Gralloy]

Thank you for your reply.  I have HPSA already on my laptop and have run this a couple of times, all drivers and software are up to date. There is something fundamentally wrong here as quite a number of people have had the same problem without being able to rectify.  I have tried all of the remedies offered on the forum but the problem still exists.  Any other

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@KrazyToad wrote:

@Gralloy

Welcome to HP Support Community

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

---

suggestions?

[KrazyToad]

@Gralloy

At this point I would request you to perform a Reset. Please follow the instructions in this Link: https://support.hp.com/in-en/document/c04742289

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Gralloy]

The link you have provided does not take me to the instructions for re-setting my HP Envy 360.  This is a bit of a joke.

[KrazyToad]

@Gralloy

Could you try the Link once again please. There might have been a downtime earlier since the Link seems to be working right now

Thank you