Rotation on my HP laptop is stuck on portrait mode, and keyboard + track-pad do not work

[Jack1032]

Recently, when I turned on my laptop, the screen immediatly rotated to vertical, even though I had not moved it at all. I tried to flip it over and move it around, but it would  not go back.

I found that I could turn on the rotation lock in the settings and manually select "landscap." However, I discovered that the keyboard and trackpad do not work at all. I cannot type or click anything in both portrait and landscape modes. The screen will also immediately revert to portait mode if I turn the rotation lock off. 

I have tried flipping the notebook over to make it rotate, restarting,  and shutting it down and the turning it on again. Nothing can make the trackpad and keyboard work. 

[KrazyToad]

@Jack1032

Welcome to HP Forums. This is a great place to get support, find answers and tips.

I have gone through your Post and would like to help

Please press the CTRL + ALT + Up Arrow to rotate the screen.

If the issue persists, update the Display driver from Device Manager

- Select the Start  button, type Device Manager, and select it from the list of results.
- Look for Display Adapters and expand the List
- Look for display driver then right-click it, and select Update Driver.
- Select Search automatically for updated driver software.
- If these steps don't work, try reinstalling the driver: Open Device Manager, right-click the display driver and select Uninstall. Restart your PC and Windows will attempt to reinstall the driver.

Also update the BIOS from this Link: https://support.hp.com/us-en/drivers

Keep me posted how it goes

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Jack1032]

Pressing Crtl + Alt + Up arrow has no effect, with neither the regular keyboard or a usb keyboard. I tested this with the rotation lock off and on, and nothing happened each time. 

I used the "search automatically for updates" in device manager, but nothing changed. I also, reinstalled the driver and restarted the computer, but that had no effect as well. 

When I went to link you sent for updating the BIOS, I was prompted to let Hp detect my device. However, I was told the Hp could not identify this product -  even though this an HP laptop, that is powered on and connected to the internet. 

[A4Apollo]

Hi @Jack1032, I am the Mr.Robot. It looks like you were interacting with @KrazyToad, but he is out of the office today, so I'll take over from here.

I appreciate your efforts in trying out the steps.

As you mentioned the issue still persists after trying out the steps.

Please share the product number of your PC to assist you better.

You can try updating Intel Integrated Sensor Solution Driver and BIOS on your PC and check if that helps.

Update the Intel Integrated Sensor Solution Driver from this link. Click Here

Also, You can update other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

Also, try changing few settings: 

Open Settings App and go to System > Display.
Find Orientation and choose Portrait from the menu.
Your device should automatically switch to portrait mode.

Go to Control Panel> Display>Change Display Settings and then make sure that the "Allow the screen to auto-rotate" is selected

Also, Uninstall the Device from Device Manager

Open Device Manager
Expand the Display Adapter section.
Find the Display card Driver.
Right-click Display card Driver and select Uninstall.
Select the checkbox to delete the driver software for this device.
Reboot the computer after uninstall process has finished.
 

Refer this article to know more information about Switching Between Tablet Mode and Desktop Mode. Click Here

Let me know if this works!

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!