Rubber feet of HP Envy coming off after 4 months of use

[embodiedsomatic]

The rubber feet at the bottom of this 4  month old laptop still under warranty are coming off. What are my options in terms of getting this fixed (laptop bought in the UK)

[Dragon-Fur]

@embodiedsomatic 

Our Community cannot tell you (for sure) what HP will tell your about this.  I have an opinion - and it is likely others of our Expert community also have thoughts (maybe different from my own).  Nothing we tell you matters.

My opinion: 

• "Feet" are not normally covered under standard warranty.
• "Feet" might be covered because the computer is "new-ish".
• "Feet" might be covered under certain Care Pack contracts (extended / extra warranty) simply because Care Pack contracts differ by system, region (maybe), and contract type.

What to do?

Contact HP Technical Support

Open a case, provide the requested information, explain the issue, and ask for help.

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• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

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From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

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Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

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Reference and Resources – Places to find (more) help and learn about your Device

Clarification of terms and "what the device can do" (Specifications)

Device Homepage

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HP ENVY - 13-ah0003na

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