SPCA2082 PC Camera doesn't work properly: Black Screen/Infinite loading icon."Needs further install"

[Pjuels]

Some help will be much appreciated.
So, my HP Envy 17's webcam has stopped working.
When I open a videocall in Skype or try to take a picture with the camera-app, all I get is a black screen of disappointment.
So, I went into Device Manager -> Imaging Devices & opened up the details.
Everything seems to be in order, the automatic update can't find any new drivers, it claims to be working fine.
BUT!!! Under the "Events" tab, the most recent event reads:

Device USB\VID_1BCF&PID_2082&MI_00\6&341948d&1&0000 requires further installation.

This events comes from Source KernelPNP, but the "Jobkategory" is marked as "Nothing"

I assume this "further installation" is required for the camera to work, but I have no clue what to install, or even where to find it

PLease help

[Sparkles1]

Hi @Pjuels,

Welcome to the HP Forum! It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide. First Time Here? Learn How to Post and More. What is your precise model of Envy 17 notebook? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?

I understand that the webcam has stopped working. Has there been any changes made to your system?( updates, added software or hardware)

Here is a link to HP PCs - Webcam Troubleshooting (Windows 10, 😎 that should help.

Please let me know if this helped.

Thanks! If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "Thumbs Up" to give me a Kudos. :catvery-happy: