SPEN-HP-01

[Dhanush11]

I got a HP SPEN with my HP ENVY x360 convertible notebook. I did not use my pen after buying my laptop until now ,when i tried to change the button functions i opened HP PEN CONTROL app but it is saying the pen is not compatible with the laptop/notebook . so i tried updating the software and then tried again it did not work. i even tried to unpair the SPEN but i wasn't able to find the option . so i request to know if there is any way to fix the problem that is occuring in the HP PEN CONTROL app on my laptop/notebook.  

[sandytechy20]

@Dhanush11

Welcome to HP support community.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Cheers.

[Dhanush11]

Product name of of my Laptop/Notebook is :- HP ENVY x360  Convertible 13-ag0035AU

Product Name/Number of my HP SPEN :- Active Stylus

Model of SPEN :-SPEN-HP-02

[sandytechy20]

@Dhanush11

Your computer supports only these stylus part numbers.

[Dhanush11]

My HP SPEN looks exactly like HP TILT Pen but it does not have the recharging feature and the top button. My pen only has 2 buttons.And this is the pen I gor with my HP ENVY x360 Notebook/laptop.

[sandytechy20]

@Dhanush11

Here are the steps to configure PEN:- Click here

And watch this video for more details: Click here

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Dhanush11]

I watched the video, in that video the app is saying it is compatable with the pen .but for my laptop it Is saying it is not compatable.as I showed in the first picture.that dialog box appears saying the pen is not compatable with the laptop as soon as I open the app.

[sandytechy20]

@Dhanush11

This might require one on one interaction.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.