Screen BACKLIGHTS

[Joevid27]

Good day!

I need some assistance or nay recommendation about the lights on my screen, coz i believe its not working correctly,  some of my screen is  the lights is good some are not. i already check the brightness but nothing happens even its already full  the brightness..  if ever i will repair if possible or buy new screen how much will cost minimum to maximum costing?   

[Riddle_Decipher]

@Joevid27 Here's what you need to do, to identify the issue and resolve it accordingly:

• If not done already, check if it works fine on the BIOS screen to identify if it's either a hardware or a software issue:
  • If it works fine on the BIOS (Accessed while tapping F10 during a restart) it's a software issue & I suggest attaching an alternate monitor to your device and creating a new user account to check if that works better, for starters)
  • However, if it doesn't work within the BIOS either, I'm afraid it's a hardware malfunction.

While you respond to that, I have a few more steps that should help: 

Perform a power reset (no data loss) using these steps: Click here, proceed to next step if this works

Attempt to run a test from the HP hardware diagnostic tool, using this link: Click here for details.

If the issue appears on the diagnostics, it could again, determine a hardware failure,

If they don't appear on bios & the hardware tests passed: please update the BIOS & Chip-set drivers from the HP website using this link: Click here

if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue,
use this link for details on performing the recovery: Click here

Also, We don't have cost information as that's a completely different department, if you need more details on price offered by HP, you may order the replacement parts on the HP Parts Store, If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal.

P.S: Welcome to HP Community 😉

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