Screen Blacking out once in a while

[Blackoutscreen1]

Hi!

My Screen is blacking out once in a while for about 5 seconds, even when i´m watching a video or something. No cursor at sight, complete black out. The laptop is new! I need help please.

Thank you very much!

[ub6424]

Hello @Blackoutscreen1 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Storage controllers>

--->>> Send screenshot

(3) Please report your results

[Blackoutscreen1]

Thanks! Here are the print screens:

[ub6424]

Hello @Blackoutscreen1 

Thanks for reporting.

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (Intel Processors)

F.11 Rev.A

23.6 MB

Oct 28, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

Intel Innovation Platform Framework Processor Participant Driver

1.0.10705.25772 Rev.A

8.6 MB

Aug 16, 2022

Download

Intel Management Engine Interface (MEI) Driver

2210.2.80.0 Rev.A

2.8 MB

Aug 16, 2022

Download

Intel Serial IO Driver

30.100.2148.1 Rev.A

0.7 MB

Aug 16, 2022

Download

(6) Restart Windows

(7) Download and install / update

Intel High-Definition (HD) Graphics Driver

31.0.101.3301 Rev.A

631.5 MB

Aug 16, 2022

Download

Realtek High-Definition (HD) Audio Driver

6.0.9373.1 Rev.A

200.2 MB

Aug 16, 2022

Download

(8) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

(9) Visit --->>> Intel Bluetooth Site

- Download and install BT-22.170.0-32-64UWD-Win10-Win11.exe

(10) Restart Windows

(11) Test your notebook

(12) Please report your results