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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
Locked

‎05-19-2022 02:17 AM

HP Recommended
Product: HP G42-370TU Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

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My laptop’s entire screen goes sudden blackout. But the power button, capslock and the network key(f12) remains on. Capslock is blipping continuously.

I watched a YouTube video (https://youtu.be/5LLPhdymPeo) to fix the issue. The video has the same issue I have. So i tried to fix the problem by following the steps of the video. But when they are saying to enter the serial number to identify my laptop i entered the serial number and then in the next page they’re saying that "We were unable to retrieve the list of drivers for your product.  Please select the desired operating system and select “Update” to try again". Thats why I can’t even update my Bios. Help me to fix my screen problem please.

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