Screen Color Changed - Blue colors turned to pink

[adw76]

Dear Support Team,

Just bought this Spectre laptop a couple weeks ago. During the first time use I tried to connect it to the monitor and when trying to adjust the settings via Intel Graphics Settings all of a sudden the colors of the both the laptop and the monitor switched, all blue colours turned pinkish. This stayed like that even after mulitple reboots, the Intel(R) UHD Graphics 620 had the latest driver installed.

The only way the colour returned to normal was to disable Intel(R) UHD Graphics 620, then the laptop screen turned to normal but the laptop could no longer connect to a secondary screen. 

I took this to the local service center and they seem to not have a clue what was wrong, they said they would reinstall the bios, if that does not fix it they would reinstall windows if that did not work they would change the screen. In the end they did all that but guess what as soon as I connected it to  a screen, it stuffed up again. This time it happened when trying to adjust the color hue somewhat via intel graphic settings. However this time the monitor colours are staying normal only the laptop colors have changed. 

I have checked the drivers and did reboots, but still the same. Only when disableing the Intel(R) UHD Graphics 620 then the colors become normal again. 

I intend to take it to the service center again but I am concerned they are not able to identify the real problem once more. 

Looking at similar problems on this forum I was hoping you could shed some more light on what the problem could be and give specialist imput on how to fix it which can be passed on to HPs service team here in Indonesia.

Thank you for you time and help in this matter.

[A4Apollo]

Hi! @adw76, Thanks for stopping by the HP Support Forums!

I understand you have display issues with your PC.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your PC?

Are you able to access BIOS or F2 system diagnostics on your PC?

Do you get errors on the screen?

Have you tried checking with a different external monitor?

Have you tried checking with a different video cable?

Please provide the product number of your PC to assist you better.

As you mentioned when you connect an external monitor the screen turns from blue to pink.

Try few steps recommended below.

To perform a power reset on a laptop with a sealed or non-removable battery, use the following steps:
Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.
Your laptop has been reset. After a power reset, it is a good idea to run Windows Update and HP Support Assistant to update all device drivers. See Updating Drivers and Software with Windows Update (Windows 10, 😎 and Using HP Support Assistant (Windows 10, 8, 7) for more information.

Also, if you are able to access BIOS try restoring the BIOS to default and check if it helps.

Turn on your PC keep tapping the F10 key, you will boot into BIOS.

From the main or file menu select restore defaults.

Select F10 to save changes and exit.

If the issue still persists after trying out the steps try updating the graphics driver and BIOS from the links below.

Update the BIOS using this link: https://hp.care/2LbOFZy

Also, update the graphics drivers using this link: https://hp.care/2LiVKrF

You can also update other drivers on your PC using HP support assistant.

Refer this article to know more information about using HP support assistant.

If you are able to access system diagnostics (F2) try running a system diagnostics test on your PC and check if the hardware components are working fine.

Refer this article to know more information about running system diagnostics on your PC.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a wonderful day ahead! 🙂

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