02-23-2020 01:29 PM
When I try to watch videos on fullscreen on a non-web browser app, like Windows Media Player, Movies, VLC, Hulu/Netflix app, etc. after a few seconds of going fullscreen, the screen colour will dull. If I move my mouse/touch the screen, the colour goes back to normal for a few seconds until I don't touch anything for 5-10 seconds. It does not happen if I watch videos on a web browser window like on YouTube, only on other apps. Also, it does not happen if the app is in windowed mode, only full screen. And it happens on battery power and on the charger.
Can anybody tell me how to disable this? I have looked in the HP graphics settings and the general display settings and can't find anything on it.
02-26-2020 12:36 PM
@ahson Welcome to HP Community!
I understand that the laptop screen Dim on the full-screen videos.
Do not worry. Let's work together and get this issue addressed.
I would suggest you try a different user account and check for the issue.
Try updating the computer, this will install the latest updates -
Step 1 Windows Updates -
1) In the search box, type, and open Windows Updates.
2) Check for updates.
3) If the updates are available, click on install and restart the computer.
Step 2 Install updates using HP Support Assistant
- In the search box, type, and open HP Support Assistant.
- Check for updates.
- If the updates are available, click on install and restart the computer.
Note: If you do not have HP Support Assistant installed, Click here to download the same.
Please update the graphics driver and update the BIOS.
Please click the below link to download the drivers.
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