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Screen Dims on Full Screen

Pavilion x360 Convertible
Microsoft Windows 10 (64-bit)

Hi,

When I try to watch videos on fullscreen on a non-web browser app, like Windows Media Player, Movies, VLC, Hulu/Netflix app, etc. after a few seconds of going fullscreen, the screen colour will dull. If I move my mouse/touch the screen, the colour goes back to normal for a few seconds until I don't touch anything for 5-10 seconds. It does not happen if I watch videos on a web browser window like on YouTube, only on other apps. Also, it does not happen if the app is in windowed mode, only full screen. And it happens on battery power and on the charger.

 

Can anybody tell me how to disable this? I have looked in the HP graphics settings and the general display settings and can't find anything on it.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Screen Dims on Full Screen

@ahson Welcome to HP Community!

 

I understand that the laptop screen Dim on the full-screen videos.

 

Do not worry. Let's work together and get this issue addressed.

 

I would suggest you try a different user account and check for the issue.

 

Try updating the computer, this will install the latest updates -

 

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 Install updates using HP Support Assistant

  1. In the search box, type, and open HP Support Assistant. 
  2. Check for updates. 
  3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

 

Please update the graphics driver and update the BIOS.

 

Please click the below link to download the drivers.

 

https://support.hp.com/in-en/drivers

 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

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