Screen Driver issue. Keeps going to sleep. Need Windows Key+Ctrl+Shilft+B. doesn't always work.

[Yorkie25]

No recent software changes. Drivers up to date. All standard settings as far as I'm aware.

On start up hear Windows 'ping pong' but screen stays black.

Using Windows Key+Ctrl+Shilft+B causes slight brightness and sometimes shows log in screen.

I've watched numerous you tube videos and tried various things.

[Kuroi_Kenshi]

Hi @Yorkie25,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your screen is intermittently going black or not waking properly, and Windows Key + Ctrl + Shift + B only works sometimes, even though drivers are up to date. Let’s go through a few steps to troubleshoot this.

Perform a full power reset
Shut down the computer completely, unplug it (or remove battery if possible), and hold the power button for 15–20 seconds.
Reconnect power and start the computer.

Check display cable and connection (if external monitor)
Ensure HDMI, DisplayPort, or internal display cables are secure.
Loose or damaged cables can cause blank screen issues.

Adjust power and sleep settings
Go to Settings → System → Power & Sleep.
Set Sleep and Turn off display to longer intervals or temporarily to Never to see if the issue persists.

Disable fast startup
Open Control Panel → Power Options → Choose what the power buttons do → Change settings that are currently unavailable → Uncheck Turn on fast startup.
Fast startup can sometimes interfere with graphics initialization.

Check for multiple graphics drivers
Open Device Manager → Display adapters.
If both integrated and dedicated GPUs are present, ensure the correct one is active.
Consider uninstalling one if there’s a conflict, then reboot.

Update BIOS/UEFI firmware
Outdated firmware can cause display initialization issues.
Visit your PC manufacturer’s website to download the latest BIOS/UEFI update.

Test in safe mode
Boot into Safe Mode (Shift + Restart → Troubleshoot → Advanced → Startup Settings → Safe Mode).
If the screen works consistently, the issue may be caused by third-party software or drivers.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,